Box Office Information

Parking

Paid parking is available in the surrounding area and at the Texas Facilities Parking Garages located between 12th St. and 17th St. along San Jacinto Blvd. and Trinity St. Access garages from 15th street to avoid traffic in the south Red River Area.

Additionally, you can use the Trip Planner at capmetro.org/plan for public transit options.

Personal bike parking is available at 15th St. & Red River St. and along Trinity St. between 12th St. & 15th St.

Alcohol

Alcohol will be sold on site at concessions. A valid and current driver's license or state I.D. card is required to purchase alcohol.

ADA Entrance

The ADA Entrance at Moody Amphitheater is located at 1401 N. Trinity St. Austin, TX 78701. ADA ticket holders may enter ADA Entrance with a companion, caretaker, or others in their ticketing party.

Waterloo Park Food Trucks

Located at the western edge of Waterloo Park along Trinity St, park-goers will be ableto pick up a bite to eat at two local food trucks.

Parking

Paid Parking is available at:

The Texas Facilities Parking Garages located between 12th St. and 17th St. along San Jacinto Blvd. andTrinity St. Access garages from 15th street to avoid traffic in the south Red River Area.

Capitol Visitors Parking Garage 1201 San Jacinto Blvd, Austin, TX 78701

Parking Garage F

1311 San Jacinto Blvd, Austin, TX 78701

 

Parking Garage A

1401 San Jacinto Blvd, Austin, TX 78701

 

Parking Garage B

1600-1698 Trinity St, Austin, TX 78701

 

Parking Garage G

300-498 E 17th St, Austin, TX 78701

Nearby Hotels

Enjoy your stay at a nearby hotel in the Red River Cultural District:
Sheraton Austin Hotel
Hotel Indigo
Holiday Inn Express
Hyatt House

Clear Bag Policy

Clear bag dimensions: 12" x 6" x 12"

Baby Changing Stations

Baby changing stations are located in the women’s restroom at the northern end of the venue, in the Family restroom at the southern end of the venue, and in the Waterloo Park Family Pavilion gender-neutral restroom.

ADA Ticketing

ADA tickets for events at Moody Amphitheater are available for purchase through Ticketmaster.com. When purchasing tickets through Ticketmaster, be sure to toggle "ON" the Accessibility filter so you can see which accessible seats are available.

Nearby Food

Enjoynearby food options in the Red River Cultural District:
Hoboken Pie
Koriente
Pelons Tex-Mex
Stubb's Bar-B-Q

Drop-Off, Pick-Up, & Ride Sharing

The ride share drop-off and pick-up point for Moody Amphitheater events is located along the north curb line of 12 st. just past Red River St. Access ONLY available from Red River northbound, or 12th St. via IH 35 frontage road. Expect delays and traffic as you get closer to the venue.

Permitted Items

  • Point and shoot cameras without removable lens
  • 1 factory sealed water bottle
  • Small ziplock bag of food or snacks
  • Sunscreen & bug spray in non-aerosol can
  • Small blankets and beach towels no larger than 30”x 60”
  • Small clutch bags no larger than 4.5" x 6.5"
  • Prescription Medicine Requirements:
  • Anyone needing prescription medicine at the venue must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate.
  • Patrons are only allowed a sufficient supply of the prescribed medication for that day.
  • Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
  • Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.

Public Transit

Plan a trip using public transit to/from Waterloo Park with Capital Metro:
https://www.capmetro.org/planner

Capital Metro bus stops located near the venue include:  

Stop ID 593: at Lavaca/15th St.

Stop ID 864:  at Trinity/12th St.

Stop ID 919:  at San Jacinto/14th St.

Stop ID 6382:  at Red River/11th St.


ADA Parking

State parking garages have ADA parking spaces available first-come first-served on event nights.  Convenient venue access is provided immediately east across the street from the garages to the designated ADA entrance.

If you are receiving a Cap Metro Special Transit ride, please instruct the driver to drop you off at 1401 North Trinity street.  Expects delays at the end of night during public egress and traffic from the venue.

Capital Metro bus stops located near the venue include:  

Stop ID 593: at Lavaca/15th St.

Stop ID 864:  at Trinity/12th St.

Stop ID 919:  at San Jacinto/14th St.

Stop ID 6382:  at Red River/11th St.

Prohibited Items

  • Weapons
  • Outside Alcohol
  • Drugs
  • Umbrellas
  • Laser pointers
  • Skates
  • Wallet chains
  • Ice chests
  • Banners
  • Flyers
  • Beach balls and other inflatable items
  • Frisbees and other projectile objects
  • Fireworks
  • Outside food or beverages
  • Lawn chairs, stadium cushions
  • Animals not authorized under the Americans with Disabilities Act or relevant state and local laws

If you bring an item to the venue that is not permitted, we do NOT have an item check-in on site. Guests will be asked to return said item to their vehicle or discard in the appropriate trash/recycling receptacle.

Camera Policy

Personal cameras are permitted, however no flash photography,video recording equipment or removable lens devices are allowed, unless approvedby the venue.

Interpreter Requests

If you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please email info@waterloogreenway.org to arrange for an interpreter for your visit.

Camping

Overnight camping is not allowed at Waterloo Park.

ADA Restrooms

ADA stalls are located in each restroom at the northern and southern ends of the venue.

Bike Parking

Free public bike parking is available at 15th St. & Red River St. and along Trinity St. between 12th St. & 15th St.

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Children

Park goers of all ages are welcome at all Waterloo Park events, unless otherwise stated. For ticketed events, we do not require a ticket for children ages two and under, but they must sit on a parent's lap. Tickets are required for children ages three and up.

 Baby changing stations are located in the women’s restroom at the northern end of the venue, in the Family restroom at the southern end of the venue, and in the Waterloo Park Family Pavilion gender-neutral restroom.

 Nursing parents are welcomed to breast feed and pump in any area of Waterloo Park where you are comfortable.

Concession

Moody Amphitheater will offer a wide variety of concession options throughout the venue including alcoholic and non-alcoholic beverages, food, and snacks.

Concealed Carry Policy

Moody Amphitheater does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Drop-off and Pick-up Areas

The ride share drop-off and pick-up point for Moody Amphitheater events is located along the north curb line of 12 st. just past Red River St. Access ONLY available from Red River northbound, or 12th St. via IH 35 frontage road. Expect delays and traffic as you get closer to the venue.

Entrance

The main entrance to Moody Amphitheater is located on Red River St. between 12th St. and 15th St. There is NO drive up access to the main entrance.
The VIP Entrance is located at 1401 N. Trinity St. Austin, TX 78701.

See the Accessibility section for access for patrons with special needs.

Gate Times

Door times can be found on the event listings page.

Guests with Disabilities

See Accessibility Guide above.

Inclement Weather Policy

Shows will go on rain or shine; however, in the event of severe weather, we will keep our fans notified via our website and social media channels.
Follow Moody Amphitheater on Facebook, Twitter, and Instagram for updates.

Lawn Chairs and Blanket Policy

Small blankets and beach towels no larger than 30" x 60" are allowed at Moody Amphitheater.

Medical Assistance

First Aid is located on the north side of the Moody Amphitheater, near the Box Office.

Re-entry Policy

Re-Entry is not permitted at Moody Amphitheater unless otherwise instructed by venue management. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening - you will not be allowed back in without a new ticket. *If you are ejected from the venue due to a policy violation there will be no re-entry allowed.*

Safety Guidelines

Moody Amphitheater at Waterloo Park is following guidelines of local health authorities.

Service Animals

Service animals trained for a specific purpose are allowed in accordance with the Americans with Disabilities Act or relevant state and local laws. Emotional support animals are not allowed.

Smoking Policy

Smoking, vaping or illegal drug use is prohibited at Waterloo Park.

Strollers

Strollers are not permitted at Moody Amphitheater. The lawn has an incline that makes it unsafe for strollers at the venue. There is NO parking or storage areas for strollers at the venue.

VIP Entrance

The VIP Entrance is located at 1401 N. Trinity St.

Will Call

Moody Amphitheater Box Office is located at 1401 Trinity St.